Top Questions

We get a lot of questions every day from our customers, and understandably so! Buying a new phone online can be as confusing as it is scary. We've listed some of our top frequently asked questions below. Feel free to contact us using the Help button in the bottom right if you have any more questions!

Where do your phones come from? 

Often our first question, and for good reason! You want to be sure you are getting a genuine product from a legitimate source. Our smartphone inventory comes from returns, carrier overstock and customer trade-ins through major US retailers and official Verizon, Sprint, ATT, and T-Mobile retail stores. We only work with trusted Apple and Samsung approved channels to offer you awesome prices and reliable products.

What condition will my phone be in?

We offer three physical conditions- Excellent, Very Good and Good. You select your cosmetic condition during the ordering process.

Excellent 

• Perfect screen
• Light use at most - allows for very light wear on back or edges or near charging port
• Nice enough for gifts or customers who want a great phone with no scratches on the screen

Very Good

• Nice screen with only light use (no wear visible when the phone screen is powered on)
• Light use/scratches from everyday careful handling
• Overall very nice shape and a top seller because of the value.

Good 

• Moderate wear - scratches, scuffs, and possible small dings on back or edges, but still overall good condition
• There will be scratches on the screen but mostly not visible when unit is powered on. NO cracks.
• Great for someone who wants the best price and isn't as concerned about perfect cosmetics

It is important to note, whether you choose Excellent or Good condition,
ALL phones are tested and guaranteed to work 100% like new.

How do I know my phone will work? 

This is where we really get down to business. Every phone we receive goes through a rigorous certification process before being admitted to our inventory. We put in the work first to make sure you have a great experience. This process is a team effort, and one we take very seriously. We believe in having multiple sets of eyes check each and every phone for top-tier quality assurance. If the phone passes all the points of our inspection, we brand it Tiger Certified and offer it for sale. If any basic function fails, our in-house technicians refurbish the phone with brand new parts, and then the certification process starts over, including a full retest. Only fully-functioning phones are offered for sale. If it has not been graded, tested, and certified, it never reaches our shelves – it’s that simple.

What kind of testing is done? 

We begin with a close examination to grade each phone for physical condition, and then we check the IMEI/ESN (Electronic Serial Number) to verify it is clean and activation-ready. A common problem is the dreaded "iCloud lock." No worries - we make sure to check that right off the bat. Some other sellers skip this step, but that can lead to major problems like the phone status being listed as lost, stolen, or financed (which means it's as useful as a brick).

After making sure the ESN is clean and the phone is not tied to anyone's account, the follwing is tested:

• Charging
• Power Up and Boot Properly
• LCD Display, Backlight and Touch functions 
• Buttons and Switches (Power/Sleep, Home, Volume, Vibrate)
• Camera
• Speaker
• Earpiece
• Microphone
• Wifi and Reception Antenna

Yep, every phone we sell must pass these tests before being certified. We are so confident in our products, we offer the fiercest warranty in the business - the 60 day Tiger Warranty. 

What is included with my purchase? 

We include a wall charger and USB data cable with every purchase. We pair the correct charging and sync accessories with the phone model you select. The Galaxy phones all come with a Fast Adaptive Charger and cable. The iPhones all get a lightning cable (and iPhone 15 and newer will get the C-type). If you purchased a Straight Talk or Total Wireless package, we also include a detailed set-up guide and bonus activation SIM card to help get you going.

If you would like to purchase a case, screen protector, or additional add-ons we will have those available soon in our accessories section. Every purchase also includes a our 60 Day Tiger warranty.

When will my order ship? 

Our team ships every day Monday-Friday. Orders ship same day if placed before 2:30 PM Eastern, or next business day otherwise. We know you are excited to get your phone, so we do our best to get it there quickly. We have next day options, as well as Priority and Standard that are available during checkout. We include tracking on every package so you can follow your purchase from our door to yours.

How will my order be packaged? 

We ship in discreet packaging to ensure safe delivery. Phones are packaged securely in crushproof cardboard boxes with bubblewrap inside. Great care is taken during this final step of the process to verify that what we are sending you is just what you ordered, and that it will make it to you in the same condition that it leaves our warehouse in. Our packaging team are smartphone professionals who understand the importance of careful packaging and who put a final set of eyes on the order.